Duralast

I've been dealing with AutoZone for a long time, buying parts. I was in need of a blower resistor for one of my customer's Ford Transits.

I installed the part, and two days later, the customer called and complained that the car caught on fire; most of the inside was burned out. They took the car to the dealership and other mechanics to fix it, but they didn't want to deal with it. The car was a total loss, and I have paperwork provided to AutoZone. We have tried to contact them, and they've been contacting them for the past six months with no answer and no emails back.

I'm attaching some pictures of the burned vehicle.

I have the receipt for the part, and the worker at AutoZone is aware of everything and still no reply. I had to take it to the attorney general, and thats the last thing I told the manager at AutoZone and they didn't even care so I thought to contact duralast directly it might be employee problem and we'll see what would they say.

I bought a battery from the AutoZone store on Cleveland when I purchased my car. Today, in my hometown Findley, OH, I tried to jumpstart the car because it wouldn't turn on, but it didn't work.

I took it to the AutoZone store, and they told me it was a bad battery when they charged it. It's not even two and a half years old. They told me it was a bad battery, and they asked me if I had the receipt. Of course, I didn't keep a receipt for two and a half years, but they told me there should be a warranty on it if I saved the receipt.

So, I'm trying to see if I can use my warranty on the battery, and I have proof of purchase with the date on the battery. They tried to look it up by a phone number, but it didn't work. I can't believe how a battery I have used for two and a half years is already bad.

For comparison, I have another car that has been running for five years and is still fine. Thank you.

Good day. My name is Marco Antonio Salinas. On Sunday afternoon, I took my car to branch 7480 in Queretaro, because it didn't start. I bought the battery in April 2023 at that same branch, and I have attached the image of my account statement and photo of the battery. Unfortunately, I lost my physical ticket. They checked the battery and told me it was in good condition, and that I should check other factors. I took my car to a mechanic and after running tests, the diagnosis was that the issue was with the battery. We took it to another Autozone branch and it was indeed the battery that was the issue. Additionally, they told me that the battery was not of sufficient capacity for my car. The battery, brand, and capacity were all recommended at the Autozone branch where I initially bought it.

I purchased the battery in the area they have for suppliers and workshops with the supplier number 247967. Yesterday, I went to another branch to apply for my warranty. I brought my account statement, but they told me that they would only honor the warranty if my phone number was registered. I went to the branch where I had bought the battery, and before 5pm, they closed that area. At this branch, they had told me the battery was good.

I filed 2 reports by phone, 508**** and 122457.

For three days, Sunday, Monday, and today, the issue remains unresolved. I spent money at the mechanic due to a bad Autozone diagnosis of the battery. My car only starts when the power goes out, and yesterday they couldn't give me power at the Autozone branch because their equipment was not charged. The customer service was terrible and the representatives were rude.

What I require is a refund of my money for the defective battery. Due to the urgency of the situation, I had to buy a new battery, and the replaced one will no longer work for me. Furthermore, I don't wish to install an Autozone battery that doesn't guarantee it won't fail again and that it is not the correct one suited to my car, potentially causing other issues.

So I bought a battery and I was told it had a three-year warranty and one year and a few days after purchasing battery, my motorcycle cut off on me and come to find out the terminal on the battery broke off the battery. I tried to return battery under warranty and that is when I found out that there is no three-year warranty three year warranty is only on car batteries, motorcycle batteries or other sports batteries yet when the battery was being purchased, I was told it had a warranty of three year replacement but that is not the case so now I am out the money of my battery I purchased out the money from purchasing another battery plus were having to get it towed because they did not warranty my battery when its obvious breaking off going down the road has nothing to do with insolation has nothing to do with the way the batteries being used.

It is a manufacturing defect, but I was told pretty much tough luck. Theres only a 90 day warranty on motorcycle batteries not a three-year warranty like I was told even online, this is a three-year warranty unless you scroll all the way down to the very bottom then it will say something about a motorcycle battery warranty you say Im not very happy

Hi my name is Cristy and my husband has gotten injured using your tool .He bought a set of sockets because he needed a specific one for our car so he got the whole thing .So he was using his ratchet and had the socket tighten a bolt on our vehicle and he was torquing the bolt like he was supposed to and socket broke off and hit him in the head now that isnt supposed to happen my husband has a very huge knot on his head Im so happy it didnt hit him in the eye or another part of his head because he would be dead I looked at the broken piece and its hollow inside now I dont believe that its supposed to be hollow and I dont believe its suppose to break into I have pictures I really want to get this resolved Im having to keep a eye on him so he doesnt fall asleep I really hope I dont have to take him to the hospital