Contact Duralast Customer Service
Duralast Phone Numbers and Emails
Toll-Free Number:
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(800) 288-6966
Customer Service:
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(866) 853-6459
Duralast Emails:
Duralast Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Duralast is (800) 288-6966. 71% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Duralast may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
More commonly used way of contact is by phone.
The best phone number to call Duralast is (800) 288-6966. 71% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 4 minutes.
Be prepared for the call as Duralast may ask you for the following information to identify you as a customer: first and last name, phone number or order id or tracking no.
People call Duralast mainly because of product/ service, request for information and return/ replace.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Duralast is duralast.parts@autozone.com. 46% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
How to Contact Duralast?
Most Popular Number:
| Total calls: 1 095 | Issues resolved: 19 | Last call: Feb 18, 2026 |
Contact Information
Duralast Website:
Duralast Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address
P.O. Box 2198,
Memphis, Tennessee 38101
Fax:
How Good is Duralast's Customer Service?
Summary of Duralast Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Duralast?
Product/ Service Question:
- “Battery”
- “Cannot find battery receipt for a battery less than a year old.”
- “Broken air pump”
Request for Information Question:
- “Question about my 1000 amp jump start”
- “Question about a part”
- “Brake pad information”
Return/ Replace Question:
- “Exchange”
- “I bought a duralast bolt extractor set and instead of extracting all it did was strip it even more now I have to cut them out and the AutoZone said that I could not return them and tried to offer me the same thing that just stripped out my bolts”
- “Needing parts instructions replacement”
Payments and Charges Question:
- “Charging issues”
- “My old out of my dump trailer is reading 12.3 I put a charger on it. Do you think it’s still good cause it’s old and why should it be reading 12.3 or should I get a new battery?”
- “Duralast charger”
Shipping and Delivery Question:
- “Shipping question”
- “Can't get part delivered to store”
- “Missing parts need to get price”
Website/ Application Question:
- “Chk the statis of submitted application”
- “Seeing if the 4 control arms i bought, need grease for installation”
- “Rear wiper install on Corsair”
Account Question:
- “Code”
- “Fault codes”
- “To verify battery compatibility”
Staff Question:
- “Bad customer service”
- “Customer service”
- “Road side service needed”
Refund Question:
- “Refund bad coil”
Employment Question:
- “Employment”
Other Question:
- “Bad parts”
- “Waranty”
- Tire pressure sensor
Compare Duralast Customer Service To
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