Ben H Aha

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Verified Reviewer
| map-marker Kokomo, Indiana

Brand new charger box broken used one time

I paid over $90 for a charger box and me and my two kids walked for a hour and a half to get it I used it once. I go to charge it and the plug on the back falls into the charger back. Now I still can't start my vehicle.
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Loss:
$90
Pros:
  • Tools are great
Cons:
  • Battery charger plug not good quality

Preferred solution: Full refund

User's recommendation: Don't touch it too hard

Markieze M

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Verified Reviewer

Terible

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They don't even know what they sell. Called in with questions and they couldn't answer. Then tell me that the part isn't for my vehicle which was false. I will never buy anything from them again.
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Loss:
$500

Preferred solution: Full refund

User's recommendation: Find a battery comment

Casidy Rtu
map-marker White Plains, New York

No one answered phone directed to closest auto zone for a replacement part on new purchase

No answer, car in shop too cold to walk 1 mile round trip. Will call tomorrow . Not much else to say, night manager so far over his head up to his ears in alligators and he hasnt a clue. Joey daytime mgr had resolution in 5 seconds, come in and pick up unit you already paid for
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User's recommendation: Stay away from auto zone store Tarrytown rd white plains. Other auto zones have their *** together. Yonkers store central ave great

Bryan J Izm

Battery warranty

Do not buy batteries at the Manatee Avenue location in Bradenton Florida. They will not warranty the battery after one return even if its defective.
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Loss:
$150

Preferred solution: A replacement battery for the battery that’s defected.

User's recommendation: Don’t buy batteries here

Anonymous
map-marker Albuquerque, New Mexico

Repair parts for Duralast product

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Sir/Ma'am, I have a Duralast low-profile, 2 1/4-ton trolley jack. The O-rings in the pump actuator and relief valve leak. Can you please provide me with where I might find replacement parts for this jack - at this time, I cannot afford a new jack especially when it's just a few O-rings. I have searched every hardware, auto parts store and even plumbing services to no avail. It has served me well over the years that I have owned it. Thank you in advance for your time and assistance. Rick
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User's recommendation: Make sure the person you are trying to contact through "Pissed Consumer" is really who you wish to speak to!!I wanted "Duralast" the automotive parts people and got "Duralast" the HVAC Filter supplier!!

Anonymous
map-marker Miami, Florida

Brake calipers

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Manufacturer of vehicle required 4of an item and you only supply 2 and you advertise OE equipment supplied. False advertising
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User's recommendation: Never recommend

richard b Wcq

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Verified Reviewer
| map-marker Kalamazoo, Michigan

Duralast 3 ton trolley jack

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Duralast 3 ton trolley jack
My jack stopped working today when I went to jack up my car the car just sank back down every time I pumped it up the hydraulic just stopped working out of nowhere and really put a wrench in my entire day I did not expect this at all and am very perturbed and upset and frustrated about the whole situation I was under the impression that duralast was a good brand and supposed to last.
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Loss:
$205
Cons:
  • Died on me when i needed it badly

Preferred solution: Full refund

Anonymous
map-marker Milford, Connecticut

DEAD BATTERY

I am very upset about the fact that I bought a battery less than one year ago and it is dead.The Store somehow lost my information and was never stored in the computer and the woman was terribly Is rude to me I want my battery exchanged from the manufacturer. DURALAST. Please call me at 203-996-**** I can provide pictures Of the battery not being a year old. I expect to hear from somebody as soon as possible. Thank you very much
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troy a Xvr

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Verified Reviewer

Riding mower 8 month old battery

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The battery lasted just 8 months,, i was told by the Duralast service rep ( Autozone) that nothing can be done about that..
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Eric M Zxe

Complaint

Needed to exchange my Duralast battery that was under warranty and could not since it was out of stock everywhere. I was forced to upgrade to a more expensive battery since an exchange could not be made. What is the point of a warranty if the battery is not available
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Loss:
$150

Preferred solution: Full refund

User's recommendation: Do not buy Duralast battery

Daequan Lte

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Verified Reviewer
| map-marker Bellevue, Washington

Battery jump starter

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I just needed to know the right wire cords,wall plug that go's with this duralast jump starter,,,I believe model # is bp-DL700NF
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User's recommendation: I will pass the word on

Anonymous
map-marker Austin, Texas

P1-1000 inverter, I need replacement nuts

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TThe phone number that you have posted is not for Duralast. It is actually for Autozone. They directed me to another duralast number, which only handles manufacturing batteries and has nothing to do with inverters. It was a waste of time.
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Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Cincinnati, Ohio

Pad issue, fish smell coming from pads

Duralast - Pad issue, fish smell coming from pads
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Duralast - Pad issue, fish smell coming from pads - Image 3
Duralast - Pad issue, fish smell coming from pads - Image 4
Purchased brake pads gold and noticed a burning smell, went back to the store and found out one the store employees was having the same issue. We compared the gold and the elite and found that the gold had a fishy smell and that the material use to make them could be the problem. I purchased the elites and the problem went away. I feel I should get some compensation for having to pay to have my pads replaced twice. Also found one the pads was defective after only one month or more.
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User's recommendation: Buy the elites

Anonymous
map-marker Englewood, Florida

Brake calipers

Terrible, kept repeating the same answer that should go to the store where part was purchased told them I did that and they were no help
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Anonymous
map-marker Dallas, Texas

Bad parts brand new

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3 out of 3 parts bad or does not work at all . Terrible Chinese garbage! I will never go back . Save yourself time and trouble and shop else where .
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User's recommendation: Oreillys